OUR STORES

You can find our Brand in the following Binshekhan shops only

Al Barakat St, Seeb Shop or Al Khoud 6 - A Salhal Shop or Al Mabelah shop

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the image shown on our website. However, slight variations may occur due to differences in lighting, screen resolution, or packaging updates by the manufacturer.

Where can I view my sales receipt?

You can view and download your sales receipt in your account dashboard under the "Order History" section. If you checked out as a guest, your receipt is sent to the email address provided during checkout.

How can I return an item?

You can return an item according to the following return policy:

  • Return Policy (Oman):
    • Items can be returned within [add specific days, e.g., 7 or 14 days] of receiving them, provided they are unused, unopened, and in their original condition and packaging.
    • Returns are accepted for items that are defective, damaged, or if the wrong item was delivered.
    • To initiate a return, contact our customer service team, and they will guide you through the process.
    • Refunds or exchanges will be processed after the returned item has been inspected and approved.
    • Return shipping costs may apply unless the return is due to an error on our part (e.g., defective or incorrect product).

 

Will you restock items indicated as “out of stock?”

Yes, we restock popular items regularly. If a product is out of stock, you can subscribe to notifications on the product page to receive an alert when it’s available again.

Where can I ship my order?

We provide shipping all over Oman and the Gulf region, ensuring convenient delivery to your desired location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS